Edward Winterberger
Email: EdW@balance5150.net
PROFILE:
An outgoing, flexible professional with strong customer service skills. Is a team player and works well under pressure with the ability to multi task in a fast paced environment.
EMPLOYMENT:
June 02-Present
Manager of Manufacturing, Power Standards Lab
Barry Tangney 510-522-4400
Shift Supervisor, Starbucks Coffee Company
James Ilg 510-357-6101
Customer Service Representative/ Back-up Lead, Webvan Bay Area
Robert Moon 415-751-9659
Receiver/Quality Assurance, Webvan Bay Area
Randy Ducummon 510-434-5977
Administrative Assistant, Northwestern Mutual Life
Candace Y. Seto 510-835-9911
Shift Supervisor, Starbucks Coffee Company
Josh Bennett 510-749-9595
Email: EdW@balance5150.net
PROFILE:
An outgoing, flexible professional with strong customer service skills. Is a team player and works well under pressure with the ability to multi task in a fast paced environment.
EMPLOYMENT:
June 02-Present
Manager of Manufacturing, Power Standards Lab
Barry Tangney 510-522-4400
- Shipping and Recieving
- Inventory managment
- Product Assembly
- Product design
- Web site development
- Web site maintanance
- Schematic design
- PCB design
- Repair of various electronic equipment
- Building custom resistive and harmonic loads
- Building custom test rigs
- Experiance with the following software:
- SolidWorks
- AutoCad
- P-Cad
- Parts & Venders
- OpenOffice
Shift Supervisor, Starbucks Coffee Company
James Ilg 510-357-6101
- Responsible for providing courteous "World-Class" customer service.
- Reconciled cash register tills, calculated and deposited daily sales, placed and received orders, scheduled breaks within shifts, supervised one to five employees per shift, and trained and coached employees.
- Preparing a myriad of different drink recipes to individual specifications in a fast passed environment.
Customer Service Representative/ Back-up Lead, Webvan Bay Area
Robert Moon 415-751-9659
- Performed all tasks of a Customer Service Representative including handling incoming and outgoing phone calls and emails regarding a wide variety of customer comments, complaints, and technical issues from fifteen regions nationwide.
- Putting the customers needs first by handling their individual needs on an individual basis.
- Promoted to Back-up Lead.
- Performed all duties of a Team Lead: both the duties of a CSR and resolving escalated customer issues, working with employees to improve performance, and utilizing Excel, Word and Outlook to run reports, calculate statistics, and communicate with all members of the team. Prepared and trained for advancement to the position of Team Lead.
- Handled "hot picks" if necessary (Picking the product for the customer and driving it to them personally).
Receiver/Quality Assurance, Webvan Bay Area
Randy Ducummon 510-434-5977
- Advanced from Selector to Receiver/ Quality Assurance.
- Placed and received all incoming produce orders.
- Checked produce deliveries for quality and accuracy.
- Rotated produce load into back stock for prime usage.
Administrative Assistant, Northwestern Mutual Life
Candace Y. Seto 510-835-9911
- Received and directed incoming calls, maintained filing system, distributed incoming/outgoing mail, faxes, and deliveries.
Shift Supervisor, Starbucks Coffee Company
Josh Bennett 510-749-9595
- Advanced from Barista to Peer Coach then Shift Supervisor and on to Supervising Technician.
- Responsible for providing courteous "World-Class" customer service.
- Reconciled cash register tills, calculated and deposited daily sales, placed and received orders, scheduled breaks within shifts, prepared and maintained weekly employee schedules, supervised one to five employees per shift, and trained and coached employees.
- Performed preventative maintenance on various machines, such as grinders, coffee makers, and water filtration systems.
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REFERENCES: |
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James Ilg Jeff Allen Janice Kreiss Rob McNamee |
Starbucks Store Manager Alameda County Judge Friend Friend |
Contact me for reference Phone numbers |